FAQs
Ordering
What payment methods do you accept?
What payment methods do you accept?
We offer a variety of ways to let you pay for an order.
Credit cards - Visa, MasterCard, AMEX, Discover
Online - Google Pay, Apple Pay, Meta Pay
Unfortunately we cannot accept mail-in payments (checks, cash).
Do you offer gift wrapping?
Do you offer gift wrapping?
Currently we don't have a gft wrapping option, but we are looking into it!
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
How do I track my order?
How do I track my order?
Once your order leaves our warehouse, you can easily track it from your order status page here:
What if my order arrives damaged?
What if my order arrives damaged?
If your box is visibly damaged on the outside, let the delivery person know to make a note on their system right away.
Take photos of the outside of the box, the inside of the box (to show packing), and the actual damaged products.
If the outside of the box is not damaged, still take photos of the outside to show this.
Send your damage claim to us at:
Please include your name, phone #, order #, description of damage, and attach photos (photos are required for us to help you and to file a claim with the shipper).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
What is your Refund/Exchange policy?
What is your Refund/Exchange policy?
Yes we can help you return or exchange your item! Click on our Refund Policy, or contact us with any questions.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).